About Clearstone Group

Built on listening first, and standing beside our clients to the very end.

We are a small team of caseworkers, analysts, and partner counsel who chose this work because we believe people facing complex claims deserve calm, careful, and accountable representation — not pressure or platitudes.

Why we exist

Clearstone Group was founded in 2014 by a small group of professionals who had spent years inside large institutions watching people get lost in the gaps between paperwork, policy, and process. We saw clients who had been wronged be told that what had happened to them was simply too complicated to address.

We started Clearstone to do the opposite: to take the time, to assemble the file, and to walk every case through to a clear conclusion — whatever that conclusion turns out to be. We don't take cases we don't believe we can advance, and we won't promise outcomes we can't deliver.

“We will tell you what we believe is possible, and what isn't. Then, if you choose to engage us, we will work toward the possible — calmly, carefully, and on the record.”

How we work

Every Clearstone case is handled by a named caseworker, supported by an analyst and — when the situation requires — a partner attorney from one of our affiliated firms. We coordinate the documentation, outreach, and resolution so that you have one calm point of contact, one clear timeline, and one place to go for answers.

We have always operated on a no-recovery, no-fee basis. The first conversation is free, the engagement letter is plain English, and our fees are a fixed percentage of any amount we recover on your behalf — never an upfront charge.

What we will never do

We will not pressure you into engaging us. We will not promise specific outcomes or timelines we cannot honor. We will not take cases that we don't believe have a reasonable path forward — and we will tell you that, plainly, on the first call.

If we're not the right fit, we will say so, and where possible we will point you to someone who is. Our reputation rests on the cases we decline as much as the ones we take.

What We Stand For

Six commitments. Same since day one.

These aren't taglines. They're the principles a Clearstone caseworker is held accountable to in every conversation, every document, and every quiet decision along the way.

01 / Honesty First

Plain language, plain numbers.

You will always know what we believe is possible, what we believe isn't, what it will cost, and how long it is likely to take. No optimistic estimates we can't back up.

02 / Real Listening

The first call is just a conversation.

No forms, no signing, no pressure. A senior caseworker spends as long as it takes to understand what happened and what you actually need.

03 / Documented Work

If it isn't written down, it didn't happen.

Every action we take on your behalf is logged, time-stamped, and visible to you in your client portal. There are no surprises and no off-the-record decisions.

04 / One Point of Contact

You are never bounced between teams.

Your named caseworker is your contact from intake through final resolution. They know your file, return your calls, and personally sign off on every milestone.

05 / No Surprise Fees

One agreement, one percentage, one outcome.

Our engagement letter is two pages. The fee is fixed at the start. If we recover nothing, you owe nothing — there are no carve-outs or fine print.

06 / The Right to Stop

You can end the engagement at any time.

If at any point you decide to stop, the engagement ends — no penalty, no fees for unrealized work. We work for clients who want us to.

Senior Team

The people you'll work with directly.

Each member of our senior team carries an active caseload. When you engage Clearstone, one of them is in the room with you.

Maria Reyes

Founding Partner · Senior Caseworker

Twenty-two years coordinating complex consumer recovery cases. Maria leads our intake practice and trains every new caseworker.

ICRONACAJD, Boston U.

James Thorne

Director of Operations

Former audit lead at Hartwell & Lane LLP. James designs our case-file standards and oversees our quarterly external audit.

CPACFESOC 2 Lead

Sarah Chen

Head of Client Care

Sarah ensures every client has a named point of contact, weekly updates, and a calm path through their case from start to finish.

MSW15 yrsBilingual EN/ES

Dr. David Hartwell

Counsel of Record

Of-counsel from Hartwell & Lane LLP. David reviews legal filings on cases that require formal proceedings and advises on regulatory matters.

JD, YaleMA BarNY Bar

Quietly, Over Time

A decade of building a calm, accountable practice.

We don't grow for the sake of growth. We grow when we can do so without compromising the quality of the work or the care our clients receive.

2014

Founded in Boston

Maria Reyes and three colleagues open Clearstone Group with the explicit goal of making complex recovery casework accessible, calm, and accountable.

2016

ICRO Membership · BBB Accreditation

After two years of operation, Clearstone is admitted to the International Claims & Recovery Organization and earns its A+ Better Business Bureau rating.

2019

1,000 cases closed

We mark 1,000 client cases successfully closed. The team grows to 14, all hand-trained on Maria's original intake methodology.

2021

SOC 2 Type II certification

Clearstone completes its first full SOC 2 Type II audit, cementing the security and operational standards of our client portal.

2024

$150M recovered milestone

We celebrate ten years of operation by passing $150M in cumulative funds returned to clients — and donate to the Massachusetts Consumer Council in their honor.

2026

Today

Clearstone now serves clients in 38 jurisdictions with a senior team of eight, an associate caseworker bench of twelve, and a single guiding principle: do the work, on the record, with care.